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Order research
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NPS of banks
5 p. February 2020
 Fall 9 p./year
Employee Net Promoter Score
-27 points December 2019
 Increase 10 p./year
Business Digitization Index
50 p.p. February 2020
 Increase 5 p.p./half a year
Business Climate Index
22.2 p.May 2019
Fall 1.1 p./year
Women Business Index
69.4 p.p. November 2019
 No changes during the year
Digital Literacy Index
58 p. January 2020
Increase 6 p.p./year

Financial Services